*Return,Refund,shipping Policy.

At Pal Global Sales(pgs Spices), we strive to ensure your order reaches you safely and on time. Below are the details of our shipping policy:

Our replacement, return and refund policies are designed keeping customers first and we always try to deliver the best in the class service to our consumers.

We at Pal Global Sales strive hard to maintain the best possible quality standards during entire product production cycle to deliver the best in quality all products, to our consumers.

-⏱ Delivery Timeframes
We aim to dispatch your order within 1–2 business days of order confirmation. Delivery timelines vary by location:

– It may take 3 to 10 days for customers to receive their orders. It can take one day more or less as well.

-7 days Replacement only.
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and in the original packaging at the time of returning the product.

-You can call us on ‪+918140287546‬ or e-mail us at info@palglobalsales.com within 7 days from the date of delivery to book an exchange/ return/ refund request.

-Unforeseen weather conditions
Courier partner issues
Festive or promotional surges
If your order is delayed beyond 10 working days, please contact our support team.

– If any customer wants to cancel their order for any reason, the refund may take up to 1day after the
order – is canceled.

-Return is allowed only in case of delivery of incorrect or damaged products.

-Replacement of the products may be considered in below scenarios –
In-transit damage of the product if such instances reported within 24 hours of product delivery.
In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.

Scenarios where Replacement of the products is not allowed –
No replacement is allowed for any expired product.
Used products are strictly not allowed for replacement

The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website www.palglobalsales.com and not applicable for products bought at offline stores or on any third-party platforms.

– If any customer wants to return a product, they will get a 100% refund of the product’s price. However, the
shipping charges will be added.

-Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

– Order Tracking
Once your order is dispatched, a tracking number and courier details will be shared with you via email and SMS. You can track the order directly through the courier partner’s website.

– 100% payment Refund.

– 100% safe payment process.

Thanks.